PROFESSIONAL EXPERIENCE
Humana Inc., Louisville KY
Learning Technical Consultant, Senior Products Learning and Development 10/2015 – Present
Assess talent, team, and leadership learning needs and utilize the ADDIE instructional design model to develop cross-functional learning solutions
Design self-paced eLearning solutions using Adobe Captivate 9.0, Articulate Storyline, Adobe Premier, Adobe Photoshop, Camtasia, and other software that supports the virtual training/learning module
Enhance learning solutions with multimedia such as audio, video, and learner interactions on projects such as Medicaid: Closing the Gap, which has enrolled 1300+ since its June 2016 launch
Support Care Decision Insights (CDI) Trend Bender initiative focusing on efficiency and effectiveness of care with design and development of CDI 101 modules, CDI Tracker tool, and virtual meeting hosting for CDI Open Forums
Implement and migrate content to the new learning management system Cornerstone OnDemand (CSOD) and support team as the Learning Management System Administrator to ensure a seamless transition for learners in our business segment
Develop and maintain multiple SharePoint sites for our team using out-of-the-box SharePoint functionality along with HTML, CSS, and Bootstrap to build more responsive and visually appealing sites
Learning Consultant, Senior Products Learning and Development 01/2012 – 10/2015
Designed and developed Perfect Experience Center Virtual Tour, which has enrolled 1000+ since its April 2014 launch
Facilitated face-to-face/virtual leadership and professional development workshops
Partnered with and consulted cross-functional learning groups/business partners to match needs with effective solutions
Infused social media strategies within my business segment
Developed and maintained multiple SharePoint sites bringing uniformity to various business segments, offering a central repository of information, and establishing a digital presence for my segment in the overall company intranet
Utilized the learning management system to execute on and evaluate training interventions
Project Analyst, Senior Products Development 04/2009 – 1/2012
Completed end-to-end process for annual CMS filing of all MA and MAPD plans within assigned region
Served as subject matter expert on assigned plans, worked with markets/other areas to understand benefit intent
Accountable for data integrity of member materials (e.g., Summary of Benefits, ANOC, Prescription Drug Guide)
Conducted market analyses to ensure Humana MA and MAPD plan builds remained competitive
- Co-chaired team responsible for reviewing and improving processes and writing documentation regarding required member materials, trained Individual Product Design associates on audit tasks, and served as processes SME
Republic Bank, Louisville, KY
Banking Center Supervisor 11/2004 – 04/2009
Managed day-to-day operations, built/maintained trusting relationships with clientele, ensured compliance with regulatory guidelines and company policies, made decisions regarding check cashing and opening or holding accounts using best available data, accountable for security and daily reconciliation of cash in vault and ATM
Hired, trained, and managed team of three associates in branch operations, role responsibilities, and corporate policy; relayed new policies to staff in a timely manner; completed employee performance evaluations and communicated results to associates; developed two team members for promotions
Tracked and achieved deposit and profit goals, consistently meeting monthly and annual sales goals
TECHNICAL SKILLS
Proficient in Microsoft Office, Microsoft Project, Visio, SharePoint, SharePoint Designer, Adobe Captivate 9.0, Articulate Storyline 2, Camtasia, Adobe Premier, Adobe Photoshop, Adobe Illustrator, Adobe Fireworks, Adobe Media Encoder, Audacity, WebEx, Lync, LMS (Primarily KMX and Cornerstone OnDemand)
Skilled in audio recording, video recording, and photography
EDUCATION
Sullivan University, Louisville, KY
Bachelor of Science in Business Management, Cum Laude 09/1997 – 05/2001